FAQ

FAQ - Jemdo Mall 🛒✨

Welcome to the Jemdo Mall FAQ! Here, you'll find answers to common questions about ordering, payment, shipping, and returns. For further assistance, feel free to contact us. 💬📧

1. Ordering Questions 🛍

Q: How do I place an order?
A: Browse our products, add items to your cart, and proceed to checkout to complete your purchase.

Q: Can I edit my order after it’s placed?
A: If your order hasn’t been shipped, you can contact our support team to make changes.

Q: Is there a minimum order amount?
A: No, you can order as much or as little as you like!

2. Payment Questions 💳

Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and more.

Q: Is my payment information secure?
A: Yes, we use SSL encryption to keep all transactions safe and secure.

Q: Can I split payments between multiple methods?
A: Currently, only one payment method is allowed per order.

3. Shipping and Delivery 🚚

Q: Where do you ship to?
A: We ship to the following countries:

  • Asia: Qatar, Japan, Singapore, Cambodia, Saudi Arabia, Thailand, Philippines, Vietnam, Malaysia, United Arab Emirates, Kuwait
  • North America: Mexico, Canada, United States
  • Europe: Bulgaria, Hungary, Germany, Italy, France, Poland, United Kingdom, Spain, Serbia, Norway, Czech Republic, Slovakia, Belgium, Ireland, Romania, Finland, Netherlands, Portugal

Not in your region? Contact us for more info.

Q: How long does delivery take?
A: Standard delivery is 5-8 business days. In rare cases (e.g., customs delays or weather conditions), delivery may take up to 15 days.

Q: How do I track my order?
A: After shipping, you’ll receive a tracking number via email. Use it to check your delivery status.

4. Shipping Fees 📦

Q: Do you offer free shipping?
A: Yes! Orders over $40 qualify for free shipping. For orders under $40, a standard fee applies based on your location.

Q: Are there any additional shipping charges?
A: No hidden fees! The shipping cost will be displayed at checkout.

Q: Will I be charged customs fees?
A: Customs fees depend on your country’s regulations and are the buyer’s responsibility.

5. Returns and Exchanges 🔄

Q: What is your return policy?
A: We accept returns within 15 days of delivery for unused items in their original packaging.

Q: How do I request a return or exchange?
A: Contact our support team with your order details, and we’ll guide you through the process.

Q: Who covers return shipping?
A: If the return is due to our error (e.g., defective or incorrect item), we’ll cover the return shipping cost. Otherwise, it’s the buyer’s responsibility.

For additional inquiries, reach out to us at jingdushop@gmail.com or via live chat. We’re here to help! 💬👩‍💻