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🎉 New subscriber gets 10% OFF !

🎁 $2 OFF on every order over $9.9!

🔥 Don’t miss out these discounts!

Any question can leave message on inbox

FAQ

Ordering Questions 🛍

Q: How do I place an order?
A: Browse our products, add items to your cart, and proceed to checkout to complete your purchase.

Q: Can I edit my order after it’s placed?
A: If your order hasn’t been shipped, you can contact our support team to make changes.

Q: Is there a minimum order amount?
A: No, you can order as much or as little as you like!

Payment Questions 💳

Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and more.

Q: Is my payment information secure?
A: Yes, we use SSL encryption to keep all transactions safe and secure.

Q: Can I split payments between multiple methods?
A: Currently, only one payment method is allowed per order.

Shipping and Delivery 🚚

Q: Where do you ship to?
A: We ship to the following countries:

  • Asia: Qatar, Japan, Singapore, Cambodia, Saudi Arabia, Thailand, Philippines, Vietnam, Malaysia, United Arab Emirates, Kuwait
  • North America: Mexico, Canada, United States
  • Europe: Bulgaria, Hungary, Germany, Italy, France, Poland, United Kingdom, Spain, Serbia, Norway, Czech Republic, Slovakia, Belgium, Ireland, Romania, Finland, Netherlands, Portugal

Not in your region? Contact us for more info.

Q: How long does delivery take?
A: Standard delivery is 5-8 business days. In rare cases (e.g., customs delays or weather conditions), delivery may take up to 15 days.

Q: How do I track my order?
A: After shipping, you’ll receive a tracking number via email. Use it to check your delivery status.

Q: Do you offer free shipping?
A: Yes! Orders over $45 qualify for free shipping. For orders under $45, a standard fee applies based on your location.

Q: Are there any additional shipping charges?
A: No hidden fees! The shipping cost will be displayed at checkout.

Q: Will I be charged customs fees?
A: Customs fees depend on your country’s regulations and are the buyer’s responsibility.

Returns and Exchanges 🔄

Q: What is your return policy?
A: We accept returns within 15 days of delivery for unused items in their original packaging.

Q: How do I request a return or exchange?
A: Contact our support team with your order details, and we’ll guide you through the process.

Q: Who covers return shipping?
A: If the return is due to our error (e.g., defective or incorrect item), we’ll cover the return shipping cost. Otherwise, it’s the buyer’s responsibility.

Customer Support 🧑‍💻

Q: How can I contact customer service?

A: You can reach us via email at jingdushop@kingsungsz.com, or just leave your message inbox. Our team is available to assist you!

  • COUPON

    📩 Subscribe to us and enjoy 10% OFF on your order! Plus, we’re offering an extra $2 OFF for all orders over $9.9! 💸

  • DELIVERY

    🚚We offer international logistics and overseas warehouse shipping for flexible delivery options in 5-8 days in average!📦

  • REFUND

    ✨If the issue is on us, you can apply for a refund directly. For other returns, return shipping costs apply. Contact us for assistance! 😊

  • CUSTOMER SERVICES

    We reply within 24 hours! You can leave a message in our inbox or send us an email. You can check out our self-service FAQ anytime. 😊📩

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